Privileged Class Deviance

At Crestwood Book Store, we take pride in ensuring the safe and timely delivery of every book to our valued customers. Please read our policy carefully before placing an order.

Return & Refund Policy

• No Refund or Return Policy
  We do not offer returns or refunds for any book once a purchase has been successfully completed and delivered, except in cases where the product is received in a damaged condition.

• Damaged Book Policy
  If your book arrives with physical damage (such as torn pages, broken binding, water damage, or significant wear not caused by the customer), you may be eligible for a refund under the following conditions:

  • You must report the damage within 48 hours of receiving the book.

  • You must provide clear photographic evidence of the damage, including:

    • The damaged section(s)

    • The outer packaging

    • Your order ID and delivery details

• How to Request a Refund
  To request a refund for a damaged book:

  • Email us at contact@crestwood.co.in with the subject line “Damaged Book Refund Request.”

  • Attach all relevant photos and details as mentioned above.

  • Our team will verify the claim and respond within 5 business days.

  • If the damage is verified, a full refund will be issued to your original payment method within 7–10 working days.

• Non-Eligible Conditions for Refund
  Refunds will not be provided under the following conditions:

  • Minor bends, scratches, or marks due to shipping or handling

  • Customer’s change of mind after purchase

  • Incorrect selection of title by the customer

  • Digital or eBook purchases (if any)

For any further assistance, feel free to contact us at contact@crestwood.co.in or visit our website’s help section.

Crestwood Book Store

At Crestwood Book Store, we ensure your books are packed with care and delivered safely to your doorstep. Below are the details of our shipping process:

1. Order Processing Time

• All orders are processed within 2–4 business days after receiving payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Time

• Standard Delivery: 5–7 business days (within India)

• Delivery times may vary based on your location and courier service availability.

3. Shipping Charges

• Standard Shipping: ₹59 flat rate per order (free for orders above ₹999)

• Express Shipping: Additional charges based on location and weight (calculated at checkout)

4. Delivery Partners

We work with reliable courier partners such as India Post, Delhivery, Blue Dart, and DTDC to ensure prompt and safe delivery across India.

6. Delivery Issues

• If your order is delayed beyond the estimated time, please write to us at contact@crestwood.co.in with your order ID.

• If the delivery is unsuccessful due to incorrect address or unavailability of the recipient, re-shipping charges may apply.